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Privacy policy

At MIORA ("we," "us," "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website at miora.us, use our services, or make a purchase.

Please read this policy carefully. By using our Site or services, you agree to the collection and use of your information as described here. If you do not agree with this policy, please do not use our services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our Site and update the "Last Updated" date above.

What Information We Collect and Why

To provide you with the best possible service, we collect personal information from various sources. The information we collect depends on how you interact with us.

1. Information You Provide Directly to Us

You may directly provide us with information, including:

  • Contact & Order Details: Your name, billing address, shipping address, phone number, and email address.

  • Account Information: If you create an account, we collect your username, password, and security questions.

  • Shopping Information: Details about items you view, add to your cart, or place on your wishlist.

  • Customer Support Information: Any information you share when you contact us for support, such as through email at support@miora.us.

2. Information We Collect Automatically (Usage Data)

When you visit our Site, we automatically collect certain information using cookies and similar technologies. This may include:

  • Device & Browser Information: Your IP address, browser type, device type, and network connection details.

  • Interaction Data: Information about how you navigate and interact with our Site, such as pages viewed and links clicked.

3. Information We Obtain from Third Parties

We may receive information from third parties who help us operate our business, such as:

  • Shopify: Our e-commerce platform provider, who helps us run our store.

  • Payment Processors: Our payment partners (e.g., Stripe, PayPal) collect payment information to securely process your orders.

  • Marketing & Analytics Partners: These partners help us understand our audience and improve our advertising.

How We Use Your Personal Information

We use your information for several key purposes:

  • To Fulfill Your Order: To process your payments, ship your products, send order notifications, manage returns, and maintain your account.

  • For Marketing & Advertising: To send you promotional emails or text messages (if you opt-in) and show you relevant ads for our products on other websites.

  • For Security & Fraud Prevention: To detect and prevent fraudulent, illegal, or malicious activity and to keep your account secure.

  • To Communicate With You: To provide customer support, answer your questions, and improve our services.

Cookies

Like most websites, we use cookies to enhance your experience. They help us remember your preferences, understand how you use our Site, and provide relevant advertising. Our store is powered by Shopify, and you can learn more about the specific cookies they use here: https://www.shopify.com/legal/cookies. You can manage or delete cookies through your browser settings, but please note that this may affect your ability to use certain features of our Site.

How We Share Your Information

We do not sell your personal information. However, we may share it with trusted third parties to run our business, including:

  • Service Providers: Partners who perform services on our behalf, such as payment processing, shipping and fulfillment, data analytics, and customer support.

  • Business & Marketing Partners: We work with partners, including Shopify, to help us market our products effectively.

  • Legal & Compliance: We may share information if required by law, such as to respond to a subpoena or to protect our rights and the safety of our users.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

  • Right to Access: You may have the right to request access to the personal information we hold about you.

  • Right to Delete: You may have the right to request that we delete your personal information.

  • Right to Correct: You may have the right to request that we correct any inaccurate information we hold about you.

To exercise any of these rights, or to opt out of promotional communications, please contact us at support@miora.us. We will not discriminate against you for exercising your privacy rights.

Data Security & Retention

We take the security of your information seriously, but no method of transmission over the internet is 100% secure. We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

International Users

Please note that your personal information may be transferred, stored, and processed in countries outside of where you live, including the United States. We rely on recognized data transfer mechanisms to ensure your information is protected.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

MIORA Customer Support Email: support@miora.us